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FREQUENTLY ASKED QUESTIONS

​Does LEQUINN ship internationally?

  • Not at this time. We currently offer shipping within the United States only.
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When will my order ship? 

  • Orders are processed and shipped within 1-2 business days of purchase. All U.S. orders are shipped via USPS. You'll receive a tracking number by email once your order ships. 

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How long does delivery take? 

  • Transit time is typically 3-5 business days after your order ships.​​

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Does LEQUINN offer custom orders?

  • We do not offer custom orders at this time.​

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How do I care for my jewelry?

  • To keep your jewelry looking its best, please remove it before sleeping, showering, bathing, exercising, or engaging in activities that may expose it to moisture or sweat.

  • When not in use, store your jewelry in a dry, cool place, such as a jewelry box or jewelry bag.

  • Gently wipe your jewelry with a baby wipe or a tint-free jewelry cloth. after wearing. If makeup gets on your jewelry, gently clean it with a makeup wipe.

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How do I become a LEQUINN partner?

If you're interested in carrying LEQUINN Jewelry in your store, please reach out to us via email at lequinnco@gmail.com​

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Here's what you need to know:

  • We provide jewelry displays, packaging, and price tags for all LEQUINN products.

  • To maintain our brand identity, retailers are required to keep all LEQUINN products in the original packaging provided by us. We do not allow retailers to repackage or rebrand our products or displays.

  • To provide the best value to our customers, retailers must sell all LEQUINN products at the original price listed on our website. We offer a generous commission to our retailers, so there's no need to mark up the prices.

HANDMADE
with love

LEQUINN Co. | Handmade Polymer Clay Jewelry
SHIPPING POLICY

The standard shipping fee is a flat rate of $5.

We offer free U.S. shipping on orders over $75.

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Once your package has been handed over to USPS, delivery times are beyond our control. We are not responsible for shipping delays, loss, damage, or mishandling caused by the carrier.

RETURN & CANCELLATION POLICY
We are unable to cancel orders once they have been processed or shipped.

Please review the materials listed in each product description before placing your order. Brass may tarnish over time. We do not offer replacements or refunds due to tarnishing, or allergic reactions to metals.

Due to the nature of jewelry and accessories,
all sales are final. We do not accept returns, exchanges or cancellations.

We package each item carefully and securely to help prevent damage during shipping. However, please contact us if you experience any issues with your order. 

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